Privacy Policy

Who we are

BookMyGarrage (“BMG”, “we”, “us”) is a vehicle service platform operated by Wagonastha Services, connecting vehicle owners with verified workshops for servicing, repairs, inspections, roadside assistance, and related services across India.

Information we collect

• Account details — name, mobile number, email address.
• Vehicle details — registration number, make/model, and service history you add or generate through bookings.
• Booking & payment information — services chosen, invoices, and payment references (card/UPI details are processed by our payment gateway, Razorpay — we never store card numbers).
• Location — pickup/drop addresses and, with your permission, live GPS location to serve pickups, deliveries, and roadside assistance.
• Photos & media — vehicle inspection photos and voice notes you record during bookings or claims.
• Identity & payout details (service partners only) — for workshop partners, drivers, dealers, and referral partners who receive payouts, we collect KYC details (PAN, Aadhaar, bank account) to verify identity and process payments as required by law. These are verified via regulated verification providers and are not collected from customers.
• Device information — a push-notification token to deliver alerts, plus basic device/app details for reliability and fraud prevention.

How we use it

• To create and manage your bookings, pickups, inspections, and deliveries.
• To send you transactional notifications about your bookings — via in-app notifications, push notifications, SMS, email, and WhatsApp (through Meta’s WhatsApp Business Platform, using approved message templates).
• To process payments, refunds, and wallet credits.
• To maintain service records, warranties, and inspection reports for your vehicle.
• To improve our services and prevent fraud.

WhatsApp, SMS & email communications

When you book with us, we send you service updates (booking confirmations, status updates, invoices, delivery OTPs) on the contact details you provide. WhatsApp messages are sent via the WhatsApp Business Platform using pre-approved templates. You can opt out of any channel by contacting support; we will still send messages essential to fulfilling an active booking.

Sharing

We share only what is necessary to deliver the service: booking and vehicle details with the workshop and driver assigned to your job; payment data with our payment gateway; message delivery data with our communication providers (e.g. Meta for WhatsApp). We do not sell your personal data.

Security & retention

Data is stored on secured cloud infrastructure with access controls and encrypted transport. We retain service records for as long as your account is active or as required for legal, tax, and warranty purposes.

Your rights & data deletion

You may request a copy of your data, correction of inaccurate data, or deletion of your account and associated personal data at any time. To request deletion, email [email protected] from your registered email, or call our support line, with the subject “Data deletion request” and your registered mobile number. We will verify your identity and complete the deletion within 30 days, except for records we must retain by law (e.g. tax invoices).

Contact

Wagonastha Services (BookMyGarrage) · Email: [email protected]